I ordered tags for maybe the 4-5th time but ended up not needing them. Before I even contacted the seller I looked at her cancellation policy to see if she even would except cancellation- the policy was if I contacted her within 24hrs. they would fully refund me. I contacted her immediately telling the seller why I no longer needed them and asked her to cancel my order. She didn’t answer for almost 2 days- when she answered she made several excuses which were outrageous. A child could make up a better lie! She started by telling me the policy I sent a screenshot of was on her Etsy shop but it obviously had the website address at the bottom of the screen. She sent back a screenshot of her website policy saying it was different even though it was the exact screenshot I took. Then she told me, “sorry you were correct”.
Her second excuse was that the time was up to make a cancellation (but it only was because she didn’t answer for almost two days). She then proceeded to go ahead and MAKE AND SHIP my order after I told her to cancel it.
At the time of me messaging her initially, my email was not working so I messaged her on Etsy which I told her in the first message.
Her 3rd excuse was that she could only cancel it if I had emailed it to her. I know for a fact that the email goes to the same person because I have emailed before this mishap and she was the one that responded.
I said she could keep the stupid shipping cost and refund the rest when she processed to tell me to “never contact me again”. I told her if she doesn’t want to expect cancellation within 24hrs then change your shop policy. She again said “this discussion is closed, never contact me again.”
Extremely rude seller, never buy for this horrible shop. If I bought on Etsy rather than the store, I would’ve gotten Etsy involved. Waste of $35 & time!