I wrote to the seller simply asking a couple of questions and within a couple of hours received a moc-up of what I was asking along with suggestions based on my specific need. At this point I was not technically a customer, I had not made any purchase. But Christina took the time to create my idea anyways and even sent me a link for the pre-approved item so I didn't have to go through the selections and options within Etsy. I then received my labels extremely quickly. Very very happy with the service and product I received.